Registration
Please contact LCTA Shared Ride (570-288-8420 OR 1-800-679-4135) if you are interested in applying for any of our transportation programs. (Contact LCTA Fixed Route 570-288-9356 for information about the S.T.E.P. program) Based on the information provided, a scheduler will send you the proper application. You may also come to our office to pick up an application for the Shared Ride Senior Citizen and PWD programs. Please call before your visit, so we may inform you of the information required to complete the registration process.
Hours of Service
Monday through Friday from 8:30 am to 5:00 pm for most programs, with the exception of MATP.
S.T.E.P. operates 5:00 am to 1:20 am on Monday through Friday, and 8:50 am to 6:00 pm on Saturday.
Scheduling a Ride
Once you are registered, you may call Shared Ride to reserve a ride. The office is open 8:00 am to 4:00 pm, Monday through Friday.
For appointments other than S.T.E.P. program, you must call us no later than 12:00 pm on the business day prior to the day of the trip. For trips on Monday, you must call before 12:00 pm of the previous Friday. S.T.E.P. Program appointments can be reserved right up to the end of the previous day to the appointment. To plan ahead, you can call us up to two weeks before your appointment to arrange a ride.
Please have all information, including addresses, readily available when calling to schedule your transportation.
Pickup for your trip will be scheduled during a 30 minute “window” when the driver may arrive. Please be ready at the start of your pickup window since the van can arrive at any time within the 30 minutes. Please wait at the exact doorway and address that you indicated when scheduling your ride.
Payments
Effective July 1, 2021, the Luzerne County Transportation Authority has implemented a new pre-paid balance service. When scheduling a ride, the customer service representative will let you know the cost that will be deducted from your account. Payments will only be deducted from your account after a completed trip.
Read the original notice: New Prepaid Balance Service to Be Implemented.
Cancelling a Ride
Please call Shared Ride as soon as you are aware you need to cancel your ride regardless of the circumstances. All cancellations must be reported to LCTA Shared Ride one hour, or more, before the scheduled pickup time. It is your personal responsibility to cancel appointments.
Passenger Feedback
If you have a complaint, we want to hear about it. Please call the LCTA Customer Complaint Hotline at 570-283-1683. In order to respond, it helps to hear about something right away and in as much detail as possible. If we’ve done something right, call us about that too.
Contact Form for General Feedback
Customer Complaint Policy
Customer Complaint Form
Customer Complaint Brochure
Passenger Rules
All passengers must wear seat belts. Smoking, eating, drinking and the use of personal music devices without headphones are prohibited on board vehicles.
Passengers are expected to be cooperative and demonstrate appropriate behavior at all times while in the vehicle. Fighting, possession of weapons of any kind, the use of abusive language and disruptive behavior will jeopardize one’s eligibility for service.