Title VI Policy – Notice to the Public
The Luzerne County Transportation Authority (LCTA) gives public notice that it complies with Title VI of the Civil Rights Act of 1964 and all related statutes. Title VI provides that “no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.” LCTA operates its programs and services without regard to race, color, or national origin accordance with Title VI of the Civil Rights Act of 1964.
Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with LCTA. For more information on LCTA’s Title VI Program, and Procedures to file a complaint, please see below. You can also call 570-288-9356, ext. 227, email gwintermantel@lctabus.com, or mail or visit our Administrative Offices at 300 South Pennsylvania Ave., Wilkes-Barre, PA 18701.
Complaint forms are available in the “Resources” section below in both English and Spanish.
A complainant may file a complaint directly with the Federal Transit Administration at the following address:
Federal Transit Administration Office of Civil Rights
Attn: Title VI Program Coordinator
East Building, 5th Floor – TCR
1200 New Jersey Ave. SE
Washington, DC 20590
If information is needed in another language, please call (570) 288-9356, ext. 227.
Title VI Policy Notice to the Public (Spanish)
Title VI Complaint Instructions and Procedures
Any person who believes that she or he has been discriminated against on the basis of race, color, or national origin by the Luzerne County Transportation Authority (LCTA) may file a Title VI complaint by completing and submitting LCTA’s Complaint Form. The Luzerne County Transportation Authority investigates complaints received no more than 180 days after the alleged incident. LCTA will process complaints that are complete.
Once the complaint is received, the complainant will receive an acknowledgment letter informing him/her whether the complain will be investigated by our office.
LCTA has 60 days to investigate the complaint. If more information is needed to resolve the complaint, LCTA may contact the complainant. The complainant has 30 business days from the date of the letter to send requested information to the investigator assigned to the complaint. If the investigator is not contacted by the complainant or does not receive the additional information within 30 business days, LCTA can administratively close the complaint. A complaint can be administratively closed if the complainant no longer wishes to pursue the complaint.
After the investigator reviews the complaint, she/he will issues one of the two letters letters to the complainant; a closure letter or a date of finding. A closure letter summarizes the allegations and states that there was not a Title VI violation and that the complaint will be closed. A letter of finding summarizes the allegations and the interviews regarding the alleged incident and explains whether any disciplinary action, additional training of staff member, or other action will occur. If the complainant wishes to appeal the decision, she/he has 30 days after the date of the closure letter or letter of finding to do so.
A person may also file a complaint directly with the Federal Transit Administration at: FTA Office of Civil Rights, 1200 New Jersey Ave. SE, Washington, DC, 20590.
If information is needed in another language, please call 570-288-9356, ext. 227.
Title VI Complaint Procedures (Spanish)
Limited English Proficiency (LEP) Policy and Available Language Assistance
Notice of Availability of Free Language Assistance
LCTA provides free language interpretation and translation services are available upon request.
Please contact Gretchen Wintermantel at 570-288-9356, ext. 227.
Resources
UPDATED 2024-2027 TITLE VI PROGRAM
Title VI Complaint Form (English)