Description: Part-time Customer Service Representative
Reports to: Marketing & Communications Director
Salary Range: $15 per hour Part-time, 28 hours per week (non-exempt)
Location: Wilkes-Barre Intermodal Center

SUMMARY DESCRIPTION

The Customer Service Representative is responsible for efficiently assisting the transportation customers with ticket sales, schedule and programs information for all modes of transportation both in person and via telephone inquiries. Job location will primarily be within transit facility office with availability to report to other LCTA offices as needed.

REPRESENTATIVE DUTIES

  • Answering incoming calls providing bus schedule information, bus connections, explanations of route detours.
  • Ability to utilize the AVL (Automatic Vehicle Locator) system to communicate to the customer the location and estimated time of arrival for the buses.
  • Must maintain a pleasant attitude towards passengers and be able to handle complaints with positive language and calm demeanor.
  • Keep schedules stocked at location.
  • Process ticket sales to customers (daily, and monthly passes, etc.).
  • Record keeping of sales for Accounting Department.
  • Cash/Credit card processing.
  • Maintain organized and clean work area.
  • Report unsafe or hazardous conditions to Operations Manager and/or Safety Training Manager/Dispatch.
  • May perform general labor duties on an as-needed basis, including filling schedule holders, assisting riders with information on ticket sales locations.
  • Perform other job-related duties as assigned.

SKILLS/QUALIFICATIONS

Must successfully complete a pre-employment drug test and criminal background check
Strong Communication skills
Strong Computer skills

Other Knowledge, Skills & Abilities:
Ability to adhere to work schedule.
Ability to adhere to Authority policies and procedures that are set forth; promotes the Authority’s safety standards: works with a sense of honesty and trustworthiness.
Maintains a feeling of pride in work; strives to achieve goals.